Virgin Media Community

[CalR]

My husband has a new phone. He has ported his number but can not use the phone to ring out or receive calls

Virgin support has not been helpful at all

Everything else is fine

Please can you help 😊

[Zach_R]

Hi @CalR,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that this happened. Was the port scheduled to go ahead yesterday when you made your post? If so, it can take the full 24 hours for the port to fully complete and there can sometimes be intermittent issues during that timeframe.

Is the issue still ongoing today? If so, let us know and we can investigate from there.

Thanks,