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Not able to make calls or recieve them

Swapped to virgin sim from  id mobile not able to make calls or recieve them. Swapped sim card with friend, works in her phone and hers works in mine.

But couldn't call my number still and no one else can.

I can text use internet 

Turned network to 3g only cannot get a signal so keep it on LTE/3g/2g

Can see other networks available so phone not locked

Is my sim locked, tried to unlock with code on card but still says wrong number and i have 5 attempts left.

When i text Virgin for help they keep trying to ring me which is pointless as i can't recieve calls.

Help

 

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