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Welsh15
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Not Receiving SMS from Portugal

I have recently switched to virgin media on a sim only contract.  Since the change to VM, I am having difficulty receiving text messages from Portugal.  This is an issue as the texts are verification texts for my bank transactions.  I have contacted the bank in Portugal and they say everything is ok their end.

This has only started to happen since the switch to VM.

I can send myself texts ok.  I have restarted my phone and selected the network manually and nothing is coming through.

Any help appreciated.

Thanks

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Paul_DN
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Re: Not Receiving SMS from Portugal

Hi Welsh15,

 

Thank you for reaching out to us in our community and welcome, I am sorry you aren't able to receive SMS messages from abroad, so I can help further I will send you an invite into a private chat, please click on the purple envelope

to accept.


Regards

 

Paul.
 

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Welsh15
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Re: Not Receiving SMS from Portugal

Hi Paul,

 

What purple envelope?

Thanks

Richard

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