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VC833
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Non-existent Virgin Media Contact emails addresses

I have been trying to contact Virgin Media about one of my mobile accounts that was not cancelled by the Agent I logged it with, which has caused a two months later which was virgins fault as admitted by another agent.

I was first given the creditfileamendments@virginemedia.co.ukaddress to contact. But all emails get bounced back saying could not be delivered.

Then today I was given an alternative ConsumerUnderwritingServices@virginmedia.co.uk address, and the replies I get from that is that it is not monitored.

Can someone give me the correct and still functional email address or do I have to generate a complaint process to get a simple email sent?

 

 

 

 

 

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VC833
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Re: Non-existent Virgin Media Contact emails addresses

Correction "which has caused a 'default' two months later,"
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Martin_N
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Re: Non-existent Virgin Media Contact emails addresses

Hi VC833,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having. 

I would like to see what we can do to help with this. 

What I will do is private message you so we can discuss this further. 

^Martin

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