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Nokia e63 not working since new sim inserted

My wife has a old E63 phone which is okay for calls and texts (which is all she does) Virgin sent a new SIM to put in , nothing worked, after 8 days of phone calls to Virgin it can now make and receive calls ,but the phone just keeps randomly switching on and off it seems that there is nothing Virgin can do!!!!

Seems I have to get a new phone(good way for Virgin to make money on upgrades!!!

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Message 2 of 10
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Re: Nokia e63 not working since new sim inserted

Bit of a difficult one 

Virgin are changing their SIM cards due to changes in the way they operate. They will also ensure a smooth transition when they move from EE to Vodafone for signal at the end of next year.

The only way to check would be to try either a different SIM or a replacement in the phone. There is unlikely to be an incompatibility with the new SIM cards but it is not impossible.

Obviously the phone is no longer supported and the original Nokia no longer exists.

If you should have to change the phone then there are plenty of low end phones available SIM free, so no need to pay through the nose for an upgrade.

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Re: Nokia e63 not working since new sim inserted

Yes you are right the phone is old!!!! But it worked fine before , I just begrudge having to buy a new one (if if it will not cost much for a new basic one!)

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Message 4 of 10
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Re: Nokia e63 not working since new sim inserted

Your not the first with an old Nokia (running Symbian software) swiching itself on and off with the new purple Virgin SIM's, would suggest swapping provider or buying a newer phone if wanting to stay with Virgin.

https://community.virginmedia.com/t5/Virgin-Mobile/Nokia-97-no-longer-working-properly-since-new-SIM...

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Message 5 of 10
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Re: Nokia e63 not working since new sim inserted

Thanks @teabag  Looks like the new SIM cards don't play nice with Symbian.

 

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Re: Nokia e63 not working since new sim inserted

thanks looks like a new cheap SIM free phone then!!!
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Re: Nokia e63 not working since new sim inserted

Just a quick update- new phone works fine so looks like older phones will not work with the new SIMS

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Message 8 of 10
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Re: Nokia e63 not working since new sim inserted

Thanks for letting us know as it may prove useful info in the future 

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Message 9 of 10
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Re: Nokia e63 not working since new sim inserted

I have exactly the same problem. The entire point of 3G then 4G then 5G was upwards compatibility. Virgin have failed in this regard. As they seem to have used the CV19 crisis to effectively halt all customer service (they are impossible to contact), I am writing to them to cancel the contract. After a very nasty billing experience as a customer, I left them before, but my partner persuaded me to rejoin. Mistake. Never again. And needless to say, I will also ensure that as many people as possible know how badly they can treat their customers.

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Re: Nokia e63 not working since new sim inserted

Thanks for the post Exitingcustomer and welcome to our community.

 

Sorry to hear you feel this way, if you'd still like to cancel the services you can find how to do so here.

 

Thanks, Emily.

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