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Nokia 535 CV GBIE Windows 10 Mobile - Purple SIM

Hi - hoping someone from the VM team can help solve this hugely frustrating issue.

I have a handset purchased from the CPW that has Nokia 535 CV GBIE in its settings.  It used to work with the VM SIM I had used for years. VM sent me a new purple SIM that they said I needed. It simply doesn't work in the handset.

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Re: Nokia 535 CV GBIE Windows 10 Mobile - Purple SIM

Possibility that your handset is network locked. The old SIM cards were EE based, the new ones are not and report a different network.

If possible, try another sim from a non EE based network, that would confirm if it was the phone or something else.

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