Hi, yes I have tried the sim in another handset.
I was using a purple Sim when this problem started. I was getting cut off after about 30 seconds or so on several occasions over the past month.
When this started, I noticed that the phone network was showing had switched from EE to Vodafone on the phones screen, then the problems have been constant since that happened.
I have been sent out a new 5G sim because I was told there was a problem with the Purple Virgin SIM card I was using.
The problem was still the same, & then I got completely no signal despite Virgin checking & saying the signal is fine.
The phone is the ‘original’ Nokia 3310 with no internet access available for this model.
I believe it could be the change from EE to Vodafone that has now made my phone unusable, as I have completely no signal & can’t send or receive any calls or texts.
I have checked the phone for any faults & there is nothing wrong with it, & I also bought a new battery for it but still can’t get on the Vodafone network with my Virgin 5G sim.
I did have an online chat with someone from virgin & they think it’s because I now have a 5G plan.
This Sim is part of a bundle that I have with you.Landline,TV, Broadband,& Sim.
I recently renewed my bundle contract with you.
In that bundle I had a (2G) Sim, the ‘Purple’ one.
With my new bundle I am now on a 5G sim it looks like.
So if I was still on a 2G Sim plan then my phone should work perfectly fine.
Could this be the problem, are you able to change my plan to a (2G) Sim plan, & this might fix the problem. The Nokia 3310 original version handset that I have doesn’t have internet capability on it.
Just wondering if you were to change the sim plan from 5G to 2G then my old phone might work again like it did when I had a 2G Sim plan with my old bundle.