I've just picked up this phone - Nokia 2310 - to help an elderly relative. She just uses it to make outgoing calls, and turns it on once every two months as she was told to do this to keep it working. She turned it on today and it said 'SIM card registration failed'. I've tried to make a call from it and it just doesn't work. Any ideas please?! This problem seems to have come out of nowhere - she hasn't made any changes to the phone and it hasn't been damaged at all. Would a new SIM card fix this or will we need to get a new phone? I'm not sure how old it is - at a guess about five years.
I've found something that suggests you have to use the phone to make a call or text every 90 days... She thought that you just had to turn it on every two months. It seems that there is no way back from this, if they disconnect you for lack of use. Is there a way to get the money back that she'd topped up?
Thanks, do you know if I'll be able to do anything about this? She won't have ever looked at any texts anyway. There is one asking for a postcode but none explaining it. I can keep the phone for a few days and sort it out for her, if there's someone I need to speak to to arrange for a new SIM to be sent
Welcome to the forum and thank you for taking the time to post.
I am sorry to hear that you have had some issues with the phone.
It dose sound as though we need to send you a new migration sim. I would be able to get this arranged for you, I will need to pass DPA so that I can do this, Are you able to confirm for me, is this something that you would do?