Menu
Reply
NokiaPhone123
  • 5
  • 0
  • 0
Tuning in
527 Views
Message 1 of 10
Flag for a moderator

Nokia 2310 SIM card registration failed

I've just picked up this phone - Nokia 2310 - to help an elderly relative. She just uses it to make outgoing calls, and turns it on once every two months as she was told to do this to keep it working. She turned it on today and it said 'SIM card registration failed'. I've tried to make a call from it and it just doesn't work. Any ideas please?! This problem seems to have come out of nowhere - she hasn't made any changes to the phone and it hasn't been damaged at all. Would a new SIM card fix this or will we need to get a new phone? I'm not sure how old it is - at a guess about five years. 

Tags (2)
0 Kudos
Reply
NokiaPhone123
  • 5
  • 0
  • 0
Tuning in
523 Views
Message 2 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

I've found something that suggests you have to use the phone to make a call or text every 90 days... She thought that you just had to turn it on every two months. It seems that there is no way back from this, if they disconnect you for lack of use. Is there a way to get the money back that she'd topped up? 

0 Kudos
Reply
enlli
  • 7.41K
  • 1.17K
  • 2.09K
Very Insightful Person
Very Insightful Person
516 Views
Message 3 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

I've escalated to the team  it may have stopped working as Virgin are changing SIM cards and she may never have got a text if the phone was off for some time

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
NokiaPhone123
  • 5
  • 0
  • 0
Tuning in
505 Views
Message 4 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

Thanks, do you know if I'll be able to do anything about this? She won't have ever looked at any texts anyway. There is one asking for a postcode but none explaining it. I can keep the phone for a few days and sort it out for her, if there's someone I need to speak to to arrange for a new SIM to be sent
0 Kudos
Reply
enlli
  • 7.41K
  • 1.17K
  • 2.09K
Very Insightful Person
Very Insightful Person
497 Views
Message 5 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

The one for the postcode would be Virgin checking if they still had the right address on file in order to send the card

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
NokiaPhone123
  • 5
  • 0
  • 0
Tuning in
493 Views
Message 6 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

Thanks. Do you know how I can get in contact with someone to sort it all out? Can I do it on behalf of my relative even though I don't own the phone?
0 Kudos
Reply
enlli
  • 7.41K
  • 1.17K
  • 2.09K
Very Insightful Person
Very Insightful Person
473 Views
Message 7 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

Hopefully someone from the team will be along now I've marked it

Going through CS won't work as they will probably insist on none existent security passwords 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Zak_M
  • 4.44K
  • 259
  • 421
Forum Team
Forum Team
423 Views
Message 8 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

Good morning @NokiaPhone123 

 

Welcome to the forum and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with the phone. 

 

It dose sound as though we need to send you a new migration sim. I would be able to get this arranged for you, I will need to pass DPA so that I can do this, Are you able to confirm for me, is this something that you would do?

 

Kind regards.

Zak_M

0 Kudos
Reply
NokiaPhone123
  • 5
  • 0
  • 0
Tuning in
387 Views
Message 9 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

Yes please, just let me know what I need to do! Thanks

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
382 Views
Message 10 of 10
Flag for a moderator

Re: Nokia 2310 SIM card registration failed

HI NokiaPhone123,

 

I'll send you a private message to get your mobile details.

 

Cheers,

Corey C

0 Kudos
Reply