Virgin Media Community

[Pokemom1907]

Hi,

I placed an order on the 4th Feb and my est. delivery date is 8th (tomorrow) 

I have been told I will receive more info including a tracking number, but haven't received anything nor has there been anything updates on my orders page other than 'being picked and packed at Virgin HQ' 

It has said the exact same thing from it has been ordered, I have had to sign the credit agreement again and I'm very confused on my order.  

Was wondering if anyone has been through anything similar, and went on to receive their products the DOD without tracking number? Or is it received on the day? 

Thanks in advance 

[Christy_D]

Hello

Thanks for your post and welcome to the Virgin Community

I would be happy to assist you with this query. I will send you a private message as I'll need to take some personal information from you.

Thank you

Christy

[Pokemom1907]

Thank you for the quick reply! 

Maria