Virgin Media Community

[AliceWatterson]

Hi,

I’ve just arrived in Iceland for the next month but my phone is unable to send or receive text messages or calls and no data either.

I have followed all the instructions in my settings on my phone and on my account online to ensure roaming is allowed and international call barring is off etc. I have also tried restarting the phone and connecting to a different network but Siminn is the only one that I can connect to (but doesn’t work). I have tested the sim on my partners phone and seems to be me not the handset.

I have searched the forums and see quite a few people have had this issue in Iceland - can you advise if you worked out a solution yet? 

This is quite urgent as the border screening need to get back to me with my COVID test results and can’t as I can’t receive calls or texts.

Hopefully we can solve this, thanks 😊 Alice 

[Emma_C]

Hi AliceWatterson, 

Thanks for your post and welcome to our community.

Very sorry to hear that you don't have any service in Iceland, I can appreciate due to many reasons you're keen to stay connected. 

So I can have a closer look I need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

[enlli]

@Emma_C  @Tom_F was looking into this.