Hi, my wife and I are both UK pay monthly virgin mobile users and are now in Canmore, Alberta in Canada. Neither of us are able to send or receive text messages and cannot receive phone calls (she in an iPhone 8 Plus me on an iPhone XR). My wife received a text message when we landed in Toronto which outlined costs, I received nothing. She was connected to Bell as the local provider, so I connected to it manually, and I have been able to incur roaming costs so I have some sort of connection.
Many thanks for that, roaming was set to off on my account so I have changed the setting. Don’t remember ever having to change that setting on previous overseas trips but hopefully this will sort my problems.