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Aka55
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No sound either way on phone calls

Hi, when I start a phone call (both calling and receiving), I keep getting intervals of no sound either way!! For around 20-30 seconds, there is no sound, then connects again!!

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Emily_G
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Re: No sound either way on phone calls

Thanks for the post Aka55 and welcome to our community.

 

Have you been able to reinsert the SIM card or try the SIM card in an alternative handset? 

 

We have some diagnostics you can do for the handset here which may help.

 

If you still have these issues following this let us know and we can send a replacement SIM.

 

Thanks, Emily.

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