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Lisa1605
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No sim recognised

Handset shows No Sim, have powered off and restarted, updated software, removed SIM card when handset switched off, cleaned sim and replaced, but still not recognising sim. Was fine last night when I went to bed and showing this issue only from this morning. Thanks for any help Handset is new iPhone SE20 and only had for 4 weeks. . 

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Zak_M
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Re: No sim recognised

Good morning @Lisa1605

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your sim. 

 

Have there been any improvements since your post?  Are you now able to use the phone? 

 

Kind regards,

Zak_M

Lisa1605
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Re: No sim recognised

Hi, contacted Virgin who sent me a new sim which I put in earlier today, however my handset now shows no service? Still unable to make receive calls and texts. Will need to call again on Saturday. I can’t activate the sim as unable to send the text?? 

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Lisa_CC
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Re: No sim recognised

Hey Lisa1605,

 

Sorry you're still having problems after receiving the new SIM card. So I can take a look at it, I'll send you a Private Message, please reply back to it.

 

Thanks,

 

Lisa

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