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No sim received

Hi, 

Not sure exactly where this post should go as this issue is all related to the package I took out.

So I signed up to the Big Oomph bundle including Broadband, TV and landline. This also included a mobile SIM.

Everything was installed on 26/10/20 and is operational, however no sign of the mobile SIM?

Does anyone know if this is likely to automatically follow, if so when?
Has it been overlooked? I’m paying for it so I think I would like to receive it!

Any help/advice welcome.

PSD379

 

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Re: No sim received

Good afternoon @P3D379 

 

Thank you for taking the time to post on the forums, I will happily take a look into this for you, 

 

Are you able to confirm for me, have you received the sim as of yet? 

 

Kind regards,

Zak_M

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Re: No sim received

Hi Zak_M,

Thank you for taking the time to reply.

I can confirm I still have NOT received a SIM.

Feel free to reach out to me for my details.

Best Regards

PSD379

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Re: No sim received

Thank you for confirming that for me @PSD379 

 

I will drop you a PM for some account information. 

 

Kind regards,

Zak_M 

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