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JamesM36
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No sim card error

Hi,

After 2 years my sim card has stopped working  - I get error "No sim card - emergency calls only". I have cleaned the sim and tried it in another phone - same problem. I have logged into my online account but can not find out how to report issue. Help!

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Natalie_L
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Re: No sim card error

Hi JamesM36

 

Thankyou for getting in touch with us here on the Community.

 

I am very sorry to hear you have been experiencing some issues with your mobile service and SIM. 

 

Can I please just check if you have rebooted the phone since this issue started? Also, are you able to run a network search manually from the handset?

If you are unsure on how to do this, please let me know which handset you have and I will be happy to provide instructions. 

 

Thank you 

 

 

Nat
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