No signal

[ecceromani]

Since I've moved house, most of the time I am getting no signal at all. When i try to call I get 'not registered on network'. Have tried many fixes including restarting, toggling airplane mode, resetting network settings. Sometimes after restarting I get signal and 4g for approx 1 minute before it goes down to 0 again. When I am on WiFi, my phone displays signal bars but I still cannot make calls. Have tried the sim in an older phone and I get the same problem. I can't call virgin to sort this out for obvious reasons. My phone is a galaxy s21+.

[Molly_T]

Hi Ecceromani, welcome to the community! Thank you for posting. 

Sorry to hear you have been experiencing mobile signal issues since moving home! 

I will send you a PM to confirm a few details and offer further support - we will also need you to identify to us any postcodes the issue is happening for you in so we can investigate. 

I will send you a PM - you can find it in the top right corner of the page in your Inbox. 
All the best! 

[enlli]

Do you have WiFi Calling activated on your account and phone? Technically that should sort out your immediate problem.

Check https://www.o2.co.uk/coveragechecker for coverage and faults in your locality. 

[ecceromani]

Hello,

I replied to your initial message - thank you for that - but I have not heard anything since.