Showing results for 
Search instead for 
Did you mean: 

No signal

Joining in

Since I've moved house, most of the time I am getting no signal at all. When i try to call I get 'not registered on network'. Have tried many fixes including restarting, toggling airplane mode, resetting network settings. Sometimes after restarting I get signal and 4g for approx 1 minute before it goes down to 0 again. When I am on WiFi, my phone displays signal bars but I still cannot make calls. Have tried the sim in an older phone and I get the same problem. I can't call virgin to sort this out for obvious reasons. My phone is a galaxy s21+.


Forum Team
Forum Team

Hi Ecceromani, welcome to the community! Thank you for posting. 

Sorry to hear you have been experiencing mobile signal issues since moving home! 

I will send you a PM to confirm a few details and offer further support - we will also need you to identify to us any postcodes the issue is happening for you in so we can investigate. 

I will send you a PM - you can find it in the top right corner of the page in your Inbox. 
All the best! 


Very Insightful Person
Very Insightful Person

Do you have WiFi Calling activated on your account and phone? Technically that should sort out your immediate problem.

Check for coverage and faults in your locality. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks


I replied to your initial message - thank you for that - but I have not heard anything since.