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No signal

LAB1
Joining in

on ‎08-01-2022 16:07

I've just turned on my very infrequently used Nokia 105 and there is no signal, Emergency calls only. Any ideas please

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5 REPLIES 5

enlli
Very Insightful Person
Very Insightful Person

on ‎08-01-2022 16:14

Is it PAYG? Have you made a chargeable call or sent a text recently? If not it may have been disconnected for none use.

Also possible is it has been switched off with this months closure of PAYG 

 

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LAB1
Joining in
In response to enlli

on ‎08-01-2022 16:30

Yes PAYG, no call or text recently, has PAYG finished ? I'm sure I had a balance
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enlli
Very Insightful Person
Very Insightful Person
In response to LAB1

on ‎08-01-2022 16:36

Is in the process of finishing, about a week to run. You were probably sent text messages but if the phone was not switched on they may well of expired.

Normally if a PAYG is shut down for none use there is no refund of balances. However, with the closure some balances are being refunded.

Hopefully one of the team here will be able to advise.

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LAB1
Joining in
In response to enlli

on ‎08-01-2022 16:49

Thanks for your help, I'll wait to see if one of the team reply
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John_GS
Forum Team
Forum Team
In response to LAB1

on ‎09-01-2022 09:26

Hi LAB1

Thanks for posting and thanks to all the community that have replied. 

I will send a PM to see if there's anything we can do and advise further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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