No signal for a month now as mast down in area, what are my rights for compensation

[Jwalt]

Mobile mast has been down for a month in my area so zero signal and becoming a joke now! All they say is use WiFi calling, which is fine if at home but even that is intermittent. I am missing vital calls from my kids schools and hospital appointments etc. Where do I stand with compensation and or coming out of contract, as surely they are not providing the service promised? 

[Ashleigh_C]

Hi there @Jwalt

Thank you so much for your first post to our community forums and welcome to the team! 

I'm so sorry to hear that you are experiencing a loss of service due to this mast issue.

I can understand how frustrating this must be, I would be happy to look into compensation etc with you further and I will send you a PM now so we can do so. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thanks again.