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No signal abroad

Hi

Trying to use my mobile in Spain. Roaming switched on and international call bars switched off but no signal.

Similar experience in Germany last month. Virgin checked the above had been set correctly. Can one use wi-fi abroad at present.

Very frustrating so any help would be gratefully received.

Cheers

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Re: No signal abroad

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

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Re: No signal abroad

Thanks

My sim card is the older version so may need to review when home

Thanks for your help

Cheers

 

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