Virgin Media Community

[Kris_3998]

Hi,

I'm currently abroad and in a bit of a loop with not being able to connect to any network. I've tried the manual international network search on my phone but of the 4 that appeared earlier the sim couldn't connect to 3 of them and the Vodafone one just kept timing out. I'm not 100% sure that I've got data roaming enabled on my virgin account but having forgotten the app password I can't login as it needs to send a text message to this phone to confirm it's me. Likewise I can't call up, because no signal.

Any suggestions or help appreciated please

Thanks

Kris

[Alex_RM]

Hi Kris,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your mobile whilst away,

Roaming is something we ask you to activate before leaving the UK, I'll pop you over a private message so we can check these details for you,

Look out for the purple envelope, top right hand corner.

Alex_Rm