Virgin Media Community

[Willb99]

Hi,

For some reason I have no service and am unable to use mobile date (no 3g or 4g).

I have tried all methods shown online to potentially solve it but they haven’t worked.

It stopped working March 9th and hasn’t shown any signs or working since.

[jbrennand]

Is that 3G/4G mobile service - or broadband/tv service?

[Willb99]

It’s for mobile service 

Thanks

[Zach_R]

Hi @Willb99,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're experiencing some problems with your mobile service recently. Have you searched for your full post code here to see if there are any known service/mast issues in the area that would explain this?

Thanks,
 

[Willb99]

Yeah I have tried that and it there wasn’t any known problems, I’ve just tried the sim in another device but I have the same problem so I think it maybe the sim to be honest.

[Zach_R]

Hi @Willb99,

Thank you for the the prompt response. It may certainly be SIM card related if it continues in another handset.

Please respond to the private message that I'll be sending to you in a few moments and we can go from there.

Thanks,
 

[Zach_R]

Hi @Willb99,

Thank you for getting back to me so promptly via private message. As we discussed there, a replacement SIM card is now on its way to you. Please let us know how you get on.

Thanks,