on 03-08-2021 20:17
I have been with Virgin for 2 years now and never had issues until a week ago when I suddenly stopped getting service in my house. I have followed all the steps found on the Virgin website etc
on 03-08-2021 20:23
I'm assuming things are OK elsewhere.
There could be a couple of reasons
1. There is a network fault
2. You have been moved off EE (Virgin's old carrier) onto Vodafone which will be used from now on and their coverage is not as strong at your location.
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on 04-08-2021 20:25
Hi @Troyrandall11,
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you are having some signal issues. As @enllo has pointed out this could be a number of reasons.
Are you having this issue at home only or elsewhere too?
on 04-08-2021 20:26
Just in my house
on 04-08-2021 20:33
Can you do a manual network search and post what you see?
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on 04-08-2021 20:33
Thanks for clarifying.
Have you checked our coverage checker for any issues in your area or gone through any of the troubleshooting steps here ?