Menu
Reply
Troyrandall14
  • 2
  • 0
  • 0
Joining in
372 Views
Message 1 of 6
Flag for a moderator

No service

I have been with Virgin for 2 years now and never had issues until a week ago when I suddenly stopped getting service in my house. I have followed all the steps found on the Virgin website etc

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
368 Views
Message 2 of 6
Flag for a moderator

Re: No service

I'm assuming things are OK elsewhere.

There could be a couple of reasons 

1. There is a network fault

2. You have been moved off EE (Virgin's old carrier) onto Vodafone which will be used from now on and their coverage is not as strong at your location.

 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 304
Forum Team
Forum Team
302 Views
Message 3 of 6
Flag for a moderator

Re: No service

Hi @Troyrandall11,

 

Welcome to our Community Forums and thanks for your post. 

 

I am sorry to hear you are having some signal issues. As @enllo has pointed out this could be a number of reasons. 

 

Are you having this issue at home only or elsewhere too?

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Troyrandall14
  • 2
  • 0
  • 0
Joining in
300 Views
Message 4 of 6
Flag for a moderator

Re: No service

Just in my house

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
298 Views
Message 5 of 6
Flag for a moderator

Re: No service

Can you do a manual network search and post what you see?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 304
Forum Team
Forum Team
297 Views
Message 6 of 6
Flag for a moderator

Re: No service

Thanks for clarifying. 

 

Have you checked our coverage checker for any issues in your area or gone through any of the troubleshooting steps here ?

 

 

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply