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No service roaming outside eu

I have roaming turned on, international calls off;mobile connects to local carriers but no outgoing calls, texts or data. I can receive texts but error 28 when I try to send. This wasn't a problem inside EU, now we are in Switzerland and suddenly it doesn't work.

Another amazing fail from virgin mobile. How can I fix it, any ideas?

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Re: No service roaming outside eu

Do you have a cap of £0 on your account? 

There's charges for calls, texts, data in Switzerland (not in EU). 

https://www.virginmedia.com/help/virgin-mobile-roaming-turkey-and-switzerland

 

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Re: No service roaming outside eu

No I don't have an account cap like that. All the settings seem to be ok

 

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Re: No service roaming outside eu

OK, was worth asking. Did you get a welcome to Switzerland text? 

Have you tried manually connecting to all the local networks? 

 

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Re: No service roaming outside eu

Thanks for your input. Yes I got a welcome to Switzerland text, and yes I tried manually connecting. APN settings also look fine for what it's worth

 


@paulchambers061 wrote:

OK, was worth asking. Did you get a welcome to Switzerland text? 

Have you tried manually connecting to all the local networks? 

 


 

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Re: No service roaming outside eu

Hello Rbrtanderson, 

Welcome to our community forum page, it's great to have you on board.

I'm very sorry that you haven't been able to use all of your roaming services in Switzerland. 

I have sent you a private message so I can take a closer look at your account to see if there are any issues from our side. 

 

Regards, 

Dean C

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