Virgin Media Community

[ZackMinton]

Yes be now tried for for a month to figure out what the issue is with my new SIM card. I get no service all the time. I’ve cancelled my old contract so I’m now without a phone. I’ve spent hours on live chat waiting and have got nowhere. I will definitely not be paying any of my bill until this is fixed. I won’t even on for the internet or tv. 

having read about how many issues people are having I’m so surprised watchdog isn’t involved. I’m definitely filing a complaint to them about virgin.

[Martin_N]

Hi ZackMinton,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your Mobile signal. 

I have been able to locate your account and do wish to assist with this. 

Can you confirm if the signal issue is happening in multiple locations?

Can you confirm the make and model of the handset you're using?

Can you confirm if you got the handset from ourselves?

^Martin

[ZackMinton]

I get no service all the time. Since I have out the SIM card in I haven’t had service once. I can’t even get my own phone number. 

ive got an iPhone 8 Plus. I’ve tried it on several other phones that are also unlocked and I’ve had no luck.

I didn’t get the phone from virgin.

Literally have no idea what I can do now.

thanks for your reply.

[Martin_N]

Thank you for that information. Do you know if the handset is unlock to all networks?

^Martin

[ZackMinton]

It is unlocked yes. Was on o2 then giffgaff

[Martin_N]

Okay, thank you for that. At this point in time I do wish to look into this further. 

What I will do is private message you so we can look into this. 

^Martin