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ashpole
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Message 11 of 17
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Re: No service on sim - a frequency issue?

Also, does the other member of your household’s Vodafone SIM work correctly in you XR? I’m thinking it’s locked to EE and you’ve been migrated to Vodafone.
Tington
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Message 12 of 17
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Re: No service on sim - a frequency issue?

Hi Beth,

thanks for the message. Yes, we did get a replacement SIM but the problem was the same. It does seem a peculiar problem but short of changing supplier on this SIM I'm not quite sure what I can do.

 

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Tington
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Message 13 of 17
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Re: No service on sim - a frequency issue?

Hi ashpole,

Yes, I can swap SIM cards and get Vodafone on the XR. And I can get Virgin service using the same SIM on a different phone. But just not the Virgin SIM in the XR. 

The XR does seem to be unlocked.

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ashpole
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Message 14 of 17
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Re: No service on sim - a frequency issue?

I'm running out of ideas!

Just as a double check and assuming you're on iOS 14, you can check the Lock Status by going to Settings > General and tap About. Under Network Provider Lock (way down the page), you should see a "No SIM restrictions" message.
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Martin_N
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Message 15 of 17
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Re: No service on sim - a frequency issue?

Thank you for that information Tington. 

 

Can you confirm is the iPhone from ourselves? Has the Data worked previously on that handset?

 

^Martin

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Tington
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Message 16 of 17
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Re: No service on sim - a frequency issue?

Hi Martin,

No, the phone was purchased separately (but as unlocked) but it had been working normally with its Virgin SIM for a good few months, then just stopped providing data/voice calls towards the end of June. 

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Martin_N
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Message 17 of 17
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Re: No service on sim - a frequency issue?

Okay, what I will do is private message you so we can look into this further. 

 

^Martin

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