No service on sim - a frequency issue?

[Tington]

Are there compatibility issues between iphone XR and Virgin SIMs? Could it be a frequency issue?

About a month ago data suddenly stopped working (no service). Tried a new SIM -- same thing. SIM cards for other networks DO work in this phone, and the new SIM does work in other phones. It seems to be that something changed a month ago that affects the particular combination of the iphone XR and Virgin's network. 

Any insights or suggestions?

Thanks

[ashpole]

Also, does the other member of your household’s Vodafone SIM work correctly in you XR? I’m thinking it’s locked to EE and you’ve been migrated to Vodafone.

[Tington]

Hi Beth,

thanks for the message. Yes, we did get a replacement SIM but the problem was the same. It does seem a peculiar problem but short of changing supplier on this SIM I'm not quite sure what I can do.

[Tington]

Hi ashpole,

Yes, I can swap SIM cards and get Vodafone on the XR. And I can get Virgin service using the same SIM on a different phone. But just not the Virgin SIM in the XR. 

The XR does seem to be unlocked.

[ashpole]

I'm running out of ideas!

Just as a double check and assuming you're on iOS 14, you can check the Lock Status by going to Settings > General and tap About. Under Network Provider Lock (way down the page), you should see a "No SIM restrictions" message.

[Martin_N]

Thank you for that information Tington. 

Can you confirm is the iPhone from ourselves? Has the Data worked previously on that handset?

^Martin

[Tington]

Hi Martin,

No, the phone was purchased separately (but as unlocked) but it had been working normally with its Virgin SIM for a good few months, then just stopped providing data/voice calls towards the end of June. 

[Martin_N]

Okay, what I will do is private message you so we can look into this further. 

^Martin