Ok. You have turned on data roaming. I assume this was in your account and not just on the phone.
For Android: Select Apps from the Home Screen Select SIM Toolkit Icon Select Roaming Select Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications Select Roaming Select Select mode Select Automatic mode - you are done, go back to Home screen **It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
have just arrived in france - data roaming turned on but getting No service message. Have tried all fixed suggested on this board but no luck. Cant call or text virgin as no signal. any advice on how i can get this sorted.. Its pretty urgent