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fhallen
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No service in france

Hi,

I have just gone to France and I have turned on data roaming but I haven’t received a welcome to France text and can not connect to any network. The number is [REMOVED]. How can this be fixed?

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Very Insightful Person
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Message 2 of 7
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Re: No service in france

Ok. You have turned on data roaming. I assume this was in your account and not just on the phone.

Try this

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen
**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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fhallen
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Message 3 of 7
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Re: No service in france

Hi thanks for the help but this has been unsuccessful and I’m still unable to get service. 

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Message 4 of 7
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Re: No service in france

Assume you have done a manual network search and tried to connect to each one in turn?

Other than that if both the phone and setting in the account are set to roaming I think Virgin will have to reset things their end.

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fhallen
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Message 5 of 7
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Re: No service in france

How do I go about getting Virgin Media to reset things on their end?

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Re: No service in france

I've messaged the Team

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Forum Team
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Re: No service in france

Hi fhallen, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry you're not getting any service!  Thank you also for completing the above steps, It's helpful 🙂 I will send you a private message so we can look into this for you. 

 

Cheers. 

Ryan_N - Forum Team
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