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Cobey04
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No service in Denmark

My daughter is away in Denmark and cannot connect at all to any service. She's restarted her phone several times, data roaming is on, international call barring off, and still will not work. She's the only 1 on virgin, every other service provider has connected.. I've spoke to virgin and they've double checked her settings are correct.

Please help.... 

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enlli
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Re: No service in Denmark

Assuming that all roaming is on and she has done a manual network search, if her SIM has been issued in the last 20 months or so, try this fix

you can try the sim tool found in the apps

sim tool

For Android:


Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Roaming and go back to Home Screen

For 
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Roaming you are done, go back to Home screen

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Laszlo87
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Re: No service in Denmark

Did you find solution? I have the same problem, I tried manual APN settings also did not help. In Slovak, Germany or Hungary worked my sim like in UK without problem but doesn't work in Denmark 😞

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Gareth_L
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Re: No service in Denmark

Hello Laszlo87

Sorry to hear this has happened 

Did you also set up roaming before you left the UK?

Gareth_L

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Laszlo87
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Re: No service in Denmark

Yes of course, it works in many country except Denmark. I have no idea..

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