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No service for 4 days

SueG66
Joining in

on ‎02-08-2021 12:42

For the last 4 days myself, my partner and others in my area have had no service at all. Just emergency calls. We have driven several miles but still no signal on our phones. We desperately need some help before we make the decision to cancel our contracts with Virgin which is our next step. 

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎02-08-2021 12:46

You say yourselves and others in your area. Are they on Virgin or one of their network suppliers which would be Vodafone or EE?

Have you got a nearby full postcode I can check.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎03-08-2021 12:53

Thanks for your post on our Community Forums @Sue66, and a very warm welcome to you!

 

Sorry to hear of the issues with the mobile signal.

 

It may be worth looking into these links for an idea of the status of the coverage in the local area;
 

-SIMs supported by EE 
 

-SIMs supported by Vodafone

 

Kindest regards,

David_Bn

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