No service connection

[UnOfficialA1C]

Hi, I’ve been trying to connect for the past 2 days, but I’ve got no mobile data, I can’t make calls, I can’t receive calls or texts and I’ve tried everything, I need someone to look into this asap

[Reece_MH]

Hi @UnOfficialA1C,

Thanks for your post, and welcome to our Forums.

I'm sorry to hear you're having issues with your calls and texts. Can you please confirm what device you have? Are you able to try the SIM in a different handset to see if the issue persists?

If you're using iOS can you please try:

- Select Settings from the Home Screen

- Select Mobile Data

- Select SIM Applications

- Select Roaming

- Select Select Mode

- Select Manual

- Select Automatic

Alternatively, if you're using Android, can you please try:

- Select Apps from the Home screen or swipe to access

- Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be ‘Virgin’ or ‘Virgin2’

- Select Roaming

- Select Select Mode

- Select Manual

- Select Automatic

Please let me know how you get on.

Cheers,

[UnOfficialA1C]

I am using an iPhone and I have a Nokia I can check if the SIM card works, I’ve just tried the idea you have given but it’s still not working 

[Reece_MH]

Hi @UnOfficialA1C,

Thanks for letting me know, and sorry things still aren't working. If you can try the SIM in the Nokia, that would be great - just so we can attempt to pinpoint the problem.

Please let me know the outcome.

Cheers,