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jermaineblair
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No service abroad

Hi I'm currently working abroad in Canada, I had to replace my phone and really need to be able to receive sms messages so that I can set up my online banking apps and WhatsApp.  I'm getting no service whatsoever. 

How to I fix this?

Jermaine

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Zak_M
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Re: No service abroad

Good afternoon @jermaineblair 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with your services. 

 

Are you able to let me know was your sim working prior to the new handset? Was the handset brought to with a specific network? 

 

Kind regards,

Zak_M

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jermaineblair
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Re: No service abroad

Hi Zak thanks for your response,

I don't think the SIM was working before, I hadn't tried to use it as I was already set up, although I'm pretty sure I did get a welcome to canada sms when I landed. I don't think I received any sms after this.  The phone is unlocked and was bought as a refurbished phone.

Thanks,

Jermaine

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Zak_M
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Re: No service abroad

Thank you for coming back to me. 

 

Do you know if you set up roaming before you left the UK? 

 

No problem if not, Ill get it all sorted from here. 

 

Kind regards,

Zak_M

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jermaineblair
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Re: No service abroad

Thank you for your help, I thought I did set it up on the phone with an agent, but i'm not completely sure it was actually done at that point.

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Martin_N
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Re: No service abroad

Thank you for that information. 

 

I have been able to locate your account. 

 

What I am going to do is private message you so we can look into the account. 

 

^Martin

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