Virgin Media Community

[JHWITTYBRIT]

I have not been able to connect to any French networks despite trying all the tips shown here on the boards. My account is properly set up for roaming, my phone has proper settings for roaming activated, I rebooted several times in last 2 days, tried also to connect manually to 6 networks -They all say the Sim card will not connect to their network. I am not able to download the Virgin app as I have a US Google profile.

Need moderator assistance please as I am travelling for 2 weeks France and Spain

[enlli]

Setting you roaming to International in the SIM Toolkit may help

Android

• Select Apps from the Home screen or swipe to access
• Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be ‘Virgin’ or ‘Virgin2’
• Select Roaming
• Select Select Mode
• Select Manual
• Select International

iPhone or iPad with a Physical SIM

• Select Settings from the Home Screen
• Select Mobile Data
• Select SIM Applications
• Select Roaming
• Select Select Mode
• Select Manual
• Select International