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No replacement Sim

  • I am getting messages saying my services won't work if I don't replace my sim card. 
  • I have not received a sim card. 
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Re: No replacement Sim

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: No replacement Sim

I've received a replacement sim but it's the wrong size for My mobile which only takes a standard

size sim...fed up texting Them and getting the run around.

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Re: No replacement Sim

Hi Cerri, 

Thanks for your post and welcome to our community. 

Really sorry that you've not had a new SIM yet, I know you're keen to stay connected. 

So that I can send you one I'm going to need to pop you a message and grab some details, I'll do this now and we'll get the ball rolling 🙂

Emma_C - Forum Team
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Re: No replacement Sim

Hi Goldie77, 

Thanks for your post and welcome to our community. 

Sorry that there's been an issue with the SIM we've sent, this ins't good. 

The SIM cards should come as a standard size, you'd then need to push out the smaller SIM if you needed one .

If you have had a smaller SIM then we can send a smaller one, just double check and let me know 🙂

Emma_C - Forum Team
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Re: No replacement Sim

Sims come in 3 sizes...standard,micro,nano...You sent Me a micro one,which is useless

as My phone only takes a standard one,..have I made Myself clear this time?

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Re: No replacement Sim

Thanks for letting us help Cerri, we're around if you need anything else 🙂

Emma_C - Forum Team
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