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lara_k3
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No replacement SIM

Hi, 

I'm getting frequent letters and texts about replacing my SIM and that my account will be deactivated, but I don't have the SIM to switch over to. 

Please could it be re-sent to my address or could someone get in contact?

thanks

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Emma_C
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Re: No replacement SIM

Hi Lara_k3, 

Thanks for your post and welcome to our community. 

Sorry to hear that these texts are causing you some concern, I know you'll be keen to get your hands on your new SIM. 

We can certainly get another SIM sent, to do this I'll just need to pop you a personal message and grab some details from you. 

I'll do this now and I look forward to hearing back from you soon. 

Thanks.

Emma_C - Forum Team
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