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No record of my mobile account

I could not register my mobile online. Message says "Sorry - we can't seem to find you on our system." I had entered correct phone number , surname.  etc Kind of weird as I keep paying monthly bills !!

I went online as I gave up on the 789 number as waited 30 minutes on two consecutive days.

II had received a text suggesting I go online to adjust cap but seemingly the system has collapsed and as a result reluctantly going to cancel.

 

 

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Re: No record of my mobile account

After changing my mobile, I find I need a smaller sim.

I tried the same things as racepro,with exactly the same response.

I am on PAYG, am in credit, and my old phone is still active.

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Re: No record of my mobile account

As there is still no help on this topic, I shall be doing the same as racepro, and taking my business elsewhere.

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