No phone signal in Uk

[accoppock]

Hi

i have just got back from Spain and I have no phone signal or 4G. I cannot make any calls etc. I have tried the turning off and back on. I have tried to manually go to roaming national and turning it off and on again. Nothing is working.

can someone suggest anything else. I have an iPhone and on an e-SIM

Thanks

[John_GS]

Hi @accoppock 

Thanks for posting and welcome to the community. Hope you had a lovely time away 🙂

Sorry to hear of the phone not working since coming back. I've done a system check and no issues showing to cause this. As it was last night, have you sorted this? Please let me know as I want to ensure sorted.

Best wishes.

[accoppock]

Dear John @John_GS

Thank you so much for your message. No it has not resolved itself, I still cannot get any phone service (so cannot make/receive calls and texts) or get 4G. 

I have been to a local phone shop and they tried a vodaphone sim and that worked so maybe it is my SIM that is the problem. I have an eSIM.

Any help would be greatly appreciated as need to make calls to collect my children from school on Wednesday 😬.

Thanks 

Anna

[John_GS]

Hi Anna, thanks for coming back to us. 

We don't offer E'SIMS now, however, we're happy to offer you a physical replacement. Would you like to do this?

Best,

[accoppock]

Would it definitively be the SIM that is the problem?

[John_GS]

I can't guarantee that but if you have tried another SIM in the handset then it does sound it. Do you know anyone with a Virgin Mobile SIM? 

Best wishes.

[accoppock]

Yes just tried a Virgin mobile sim and that worked. How long would it take for a SIM to get to me as needed ASAP. Also will it be ok with my phone number?

Many thanks for your help so far 

[John_GS]

Thanks for confirming that, we'd just need to speak to the account holder to do the order? Is this you? If so, we can PM and if not, could you get the account holder to create their own forum account and message on this particular thread 🙂

Best,

[accoppock]

There is a problem there too..I was linked to my husband’s account but then he was moved to O2 but not me. Since then we have tried to sort the account out but had no luck with customer services. What shall we do. I can send you my phone number if that helps? 

[John_GS]

Thanks for coming back to me. All accounts are moving over and you'll get documentation to confirm your date. 

If your Husband is the account holder, can you get him to create a Forum account and then post here?

Best wishes.