No phone service on retuurn to UK

[Larrywat]

Just returned from Jersey to uk, no virgin moble recognised at all, i have restarted phone but nothing at all, tried the sim card in another  phone still nothing.

Tried searching for network but get meassage"cant connect at this time Try Later"

[Reece_MH]

Hi @Larrywat,

Thanks for your post, and welcome to our Community Forums.

I'm sorry to hear there are problems with your service since returning from Jersey. Can you please try the following:

Android
- Select Apps from Home screen
- Select Virgin SIM Toolkit Icon
- Select Roaming
- Select Mode
- Select Automatic and go back to Home Screen

iOS
- Select Settings from the Home Screen
- Select Phone
- Select SIM Applications (On iOS 14 or above, select Settings > Mobile Data > SIM Applications)
- Select Roaming
- Select Mode
- Select Automatic and go back to Home screen

You may be required to reboot your device, to refresh the Network settings.

Cheers,

[Larrywat]

Thankd for the reply, i have selected apps but have no virgin sim tool kit?

[Reece_MH · Accepted solution]

Hi @Larrywat,

Thanks for checking. I'm sorry you're unable to locate this. Can you please confirm which device you're using, and if possible, the current Android version?

Cheers,

[Larrywat]

For some reason all is ok now thanks

[Reece_MH]

Hi @Larrywat,

Thanks for the update on this. I'm glad to hear things have begun to work. Please feel free to create a new post, if you need any further help, and one of our team/community will be happy to assist.

Take care,