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Writerman
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No phone connection in Guernsey

Arrived in Guernsey and cannot get any mobile network connection. Phone frequently displays the message "Refreshing SIM data". Settings, connections, mobile networks, network operators is set to Select automatically. If I tap this, it eventually displays a list of networks to choose explicitly but whichever one I choose, I get the message "your SIM card does not allow a connection to this network".

I ensured roaming was enabled before leaving the UK but I can no longer get into that bit of my account settings to double check.

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enlli
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Re: No phone connection in Guernsey

Try the section marked SIM Toolkit

https://community.virginmedia.com/t5/Virgin-Mobile/Roaming-Tips-for-using-your-Virgin-Mobile-whilst-...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zach_R
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Re: No phone connection in Guernsey

Hi @Writerman,

Thank you for your post and welcome back to our community forums. We're here to help.

I am really sorry to hear you're facing some roaming issues at the moment. Has the advice provided by @enlli regarding the SIM toolkit helped at all?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Writerman
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Re: No phone connection in Guernsey

Thanks. Sorted

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