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EverHopeful
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No password provided old PAYG

Hi
Hope perhaps moderator can help

I need to set up an online account for elderly relative, PAYG

No password set up by Carphone Warehouse approx 20 years ago

He needs PAC code as Virgin closing all these accounts

Request for PAC by text not working as they say his DOB is incorrect, have entered it in correct format.  Even tried leaving space between PAC and date

Please help, it’s very stressful.  Thanks

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David_Bn
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Re: No password provided old PAYG

Thanks for your post on our Community Forums, and a very warm welcome to you @EverHopeful!

Sorry to hear of the predicament you're in on this matter.

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

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