Virgin Media Community

[Joycebb]

Recently put in an order for an iPhone 11 with virgin mobile. The order has been put through but I still haven’t got an order confirmation and still haven’t received the phone a week later. I’m confused with what is going on. Hope someone can get back to me soon!

[Zach_R]

Hi @Joycebb,

Thank you for your post and welcome to our community forums. We're here to help.

I am sorry to hear you're having a bit of trouble with a recent Virgin Mobile order, and apologies for our delayed response. Do you still require our help with this?
 

If you do, have you checked your spam/junk folder for email information just in case it has gone there by mistake?

Thanks,
 

[Joycebb]

Hi there,

Yes it’s been a very long time since I’ve heard anything and there’s has still been no order confirmation. Please could you check into it.

Thank you 

[Beth_G]

Hi Joycebb,

I'm sorry that you have still not received a confirmation of the order you placed a few weeks ago now. I'll pop you over a PM so I can take some details and look into this for you.

Please find my message over at the purple envelope.

Beth