Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
71 Views
Message 1 of 2
Flag for a moderator

No order confirmation after 3 working days?

hello 

 

I ordered a new iPhone and a plan. I got an email with an order number stating that someone will contact me if my purchase has been accepted. It’s been 3 working days, I’ve heard nothing. Usually credit checks are instant, so I’m confused why it’s taking so long? Can someone please let me know what’s going on? 

Tags (1)
0 Kudos
Reply
Highlighted
  • 1.54K
  • 59
  • 119
Forum Team
Forum Team
25 Views
Message 2 of 2
Flag for a moderator

Re: No order confirmation after 3 working days?

Hi Nicolaroyle,

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you have not received confirmation of your order. 

 

We would usually send three emails containing the information and documents for e-signature. 

I appreciate your post is from Wednesday so we would have expected you to receive this by now but if this is not the case, please let us know and we will look in to this further for you. 

 

Thanks 

Nat
0 Kudos
Reply