I've only just found this forum today and have been trying to contact Virgin Mobile for weeks. I have had numerous messages to replace my SIM card but I have never received a new SIM card. I managed to speak to someone on the 789 line about three weeks ago who assured me they would arrange a new SIM to be sent. I have still not received a SIM and have not been able to get back in touch with anyone since.
the service cut off my line 2 weeks ago how can i get this new sim card?
I have been with Virgin mobile for lots of years but I really need a solution to this problem