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No network cyprus

Joining in

Roaming is on. Can get wifi. Does not connect to any network


Forum Team
Forum Team

Hi joedwards2,

Thank you for reaching out to us in our community and welcome, sorry to hear you cannot get a Network while Roaming in Cyprus, did you receive a message when you landed in Cyprus?



No, no network text received. Have tried switching off and on numerous times 

Are you able to access the handset settings and perform a manual network search? How to do this will depend on your handset make and model. Also, are there others in your group on Virgin who have a network connection?



hi Rob 

yes have tried manual network selection - no success despite 5 providers being listed. No other on trip with virgin 😞 

Hey @joedwards2, thanks for the update.

I'm sorry to hear about the issue you have with the network.
Can you confirm the device, handset model and make please.

Kind regards.

Forum Team

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iPhone XR 

Thanks for coming back to us @joedwards2

I have refreshed your profile on our network, please can you let me know if this helps at all.




No sorry, still no network. I have turned phone off and back on. 

Thanks for letting me know that this hasn't helped @joedwards2.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.