Virgin Media Community

[Pebbles7]

• I can not connect to a network in Greece. I have checked that roaming is on at my Virgin account, mobile data and roaming are on on the phone. Turned phone on and off numerous times, tried SIM card in a different phone, nothing works. I sometimes have a connection with the Greek provider Cosmote but never for more than 10 seconds. In October 2021 you insisted that I changed to a new SIM, reason given that otherwise I would not be able to use my phone abroad. So with this new SIM I still cannot get a connection. Can you please correct this situation asap, I have been without a working phone for more than one week now. Thanks.

[OotyMcTooty]

I’m having EXACTLY the same issue. Arrived in the early hours of this morning and no data or phone signal AT ALL. 

[Natalie_L]

Hi Pebbles7, 

Thank you for reaching out to us here on the Community.

I am very sorry to hear you are experiencing issues with your roaming service whilst in Greece.

Can you please confirm if roaming was activated at least 24 hours prior to leaving the UK and if when completing a manual network search, do other networks appear as available?

Thank you, 

[Natalie_L]

Hi OotyMcTooy, 

Welcome to the Community and thanks for getting in touch.

I am  very sorry to hear you are experiencing issues similar to the original post. 

Can you please advise which networks are showing available when performing a manual search? Also, has the roaming service been activated on the account prior to leaving the UK?

If yes, did you receive a text message once you arrived at your destination?

Thanks, 

[OotyMcTooty]

Hi Nat, thanks for coming back to me. 

Yes, roaming is always on on my account. 

Available networks are Wind GR, Vodafone GR and GR Cosmote. 

I didn’t receive a text. I’ve no data or mobile signal at all. Haven’t had any since I arrived. 

My wife, on Vodafone, has full data as normal when we go abroad. 

Thanks,

Rick

[Natalie_L]

Thank you for confirming OotyMcTooty. 

Have you attempted to manually select each of the available networks? 

[OotyMcTooty]

Yes, I tried each one and nothing happens. 

[Natalie_L]

I see, thank you OotyMcTooty. 

With that being the case, I would like to make sure everything is set up correctly from our side. To do this, I am going to pop you over a private message to confirm a few details. 

This message will be available via the purple envelope on the top right of this page.

Speak soon, 

[enlli]

Surprised this has not been suggested

Worth Trying this

SIM TOOLKIT 

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

[Keltosh]

Thank you very much, just arrived in Greece & experienced the same issues on iOS.
Your help has been much appreciated. Regards.