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No network connection after sim swap

Just swapped my sim as above but it will not connect to Virgin it displays EE 4G. Can anyone assist please?

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Re: No network connection after sim swap

Hi mpsanfo,

 

Welcome to our forums and thank you for your post. I'm sorry that you've been having issues with your new SIM.

 

Have you managed to resolve this since posting? If not, have you tried performing a manual network search?

 

Thanks,

Rachael

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Re: No network connection after sim swap

Hi Rachael,

Thank you for your reply. I have had to visit our local Virgin shop and they have swapped my SIM twice now and I now have to wait until Monday to see if this sim will work after migrating to my old number. Fingers crossed! 

🙂

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Re: No network connection after sim swap

Hi mpsanfo,

 

Thank you for getting back to me and confirming this. I'm glad that it appears to be in hand.

 

Please let us know how things are once the migration has completed and we can investigate further if needed.

 

Thanks,

Rachael

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Re: No network connection after sim swap

Hi Rachael

The second sim has migrated successfully but I did have to wait a long time for the problem to be resolved. My initial problem was that my sim would not connect to Virgin in my new phone. This will be ongoing for a while as my sim tray has jammed and will not let get access. Meanwhile I am using my old phone.

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Re: No network connection after sim swap

Thank you for the update Mpsanfo.

 

Glad to hear the migration went successfully.

 

Are we currently looking into the issue with your sim tray as well? We have a repairs option here you may be interested in.

 

Thank you, Emily

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Re: No network connection after sim swap

Hi Emily. Thankyou for your response ref my sim tray issue. The problem is back with my supplier and they have advised that they will refund the cost of my purchase from them.

Kind regards 

Mike 

 

 

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Re: No network connection after sim swap

No problem Mike,

 

If you have any further queries for us please don't hesitate to get back in touch 

 

Emily

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Re: No network connection after sim swap

Followed instructions for putting in new sim. Did not get the message saying it was up and running. NO phone so had to borrow one. Only a virgin robot that orders you to get online. Already been everywhere online - USELESS. Chat is unmanned- USELESS. Contact us  asks for an "area". News to me i had an "area". No mention of area on my account. Can't complete the box so NO email - USELESS. Only other option seems to be to send a snail mail. Meanwhile NO phone, NO contact, NOTHING. Trouble is I have two other phones with Virgin. TWO more lots of trouble and aggravation. VIRGIN are arrogant.

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Re: No network connection after sim swap

Have same problem. Virgin are supposed to send a message to say the swap is complete and up and running. They do not send it. Now not connected. No way to speak to anyone. No Way to email or contact. No phone I am just at a dead end. Looking forward to Sky mobile

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