No network, can't send SMS after PAC number move on iPhone

[paulk1022]

Hi guys and girls, having trouble please help, No Signal or any connection, can't send SMS or make calls after number move on iPhone. Location - London SW11 2NP, signal is strong enough, just had to adjust settings on iPhone before number move (there was a link in Virgin media SMS text on number move, that now can't access because No network connection) can't even log-in via Virgin mobile app because it asks to disconnect from WiFi, so I'm stuck. Can't even find where to chat with Virgin staff.

Tried all of these:

Reset Settings of APN, turn airplane mode on/off, turn mobile data on/off, turn off/on phone, even switch sim to android phone, enable/disable iMessages and FaceTime. 

Anyone knows the solution? 

Thanks,

Paul

[Gareth_L]

Hello paulk1022

Thanks for your post 

Have you tried the sim in a different handset 

Also does a full factory reset help at all 

Gareth_L

[paulk1022]

sim in a different handset I have tried, didn't work.

I'll try to factory reset right now

[Gareth_L]

Thanks paulk1022

Can you please let us know how you get on 

Gareth_L

[paulk1022]

Just did it, Restored data from iCloud backup still no network

[Gareth_L]

I think we need to take some account  details off you paulk1022

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L