No mobile signal

[SophieRobins]

About 3-4 weeks ago the mobile phone signal has dropped to 0-1 bars everywhere I go: work, home, out, in etc. I haven’t had more than two bars of signal since then. I have looked at all the coverage and to see if there are any known issues but keep getting taken round in a useless circle on the website that asks if I am in aeroplane mode… my brother also had this issue and has swapped providers. Issue fixed, he now has full bars. Frustrating.

[David_Bn]

Sorry to hear of this issue @SophieRobins, and a very warm welcome to our Community Forums!

Can you please advise me if you've possibly been able to try your SIM card in a different device to rule out any handset issues that may be causing a fault?

Is this happening in multiple locations, or just whilst you're at home?

Kindest regards,

David_Bn

[SophieRobins]

Hi, 

Yes, I have tried it in another phone and it is exactly the same. 
Also the same wherever I go, multiple locations. 

thank you, 

Sophie 

[David_Bn]

Can you tell me when you were last issued with a new sim card? 

Kindest regards,

David_Bn

[SophieRobins]

Hi,

It was around October 2019.

Thank you,

Sophie

[Paul_DN]

Hi Sophie,

You will require a new Sim as we have had network changes since you last received one, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Sophie,

Thank you for joining me in a private chat and clearing security, now we have checked the address is correct I have now arranged a replacement Sim card, this will arrive within 3 to 5 days, once received pop it in and once up and running lets see how things go, please let us know how you get on.

Regards

Paul.

[Silver5040]

I am having this same problem. I thought you might have changed the towers you use since you partnered with O2. Can you send me an updated SIM card as well please

[Paul_DN]

Hi Silver5040,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues with your Mobile Signal, are there any issues showing here https://virg.in/coverage ?

Regards

Paul.

[Silver5040]

No , nothings showing on the coverage checker.