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mm011
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No mobile signal at home

Hello,

I signed a one year mobile contract in early July and moved home afterwards (after 14 days cooling period). I found the Virgin mobile indoor signal in my new home is very poor, almost no signal at all. I put both Virgin mobile and Vodaphone SIMS in my mobile and there is big difference between them. Vodaphone's signal is perfect with 3 or 4 bars, while Virgin media has no service.

This is clearly not the quality of service I subscribed for because I cannot use mobile phone at home. The issue has existed for a while. I was considering a formal complaint and bring it to CISAS, but before that, could a staff member here help resolve it quickly for me please? Thanks in advance.

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paulchambers061
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Re: No mobile signal at home

A quick check you can do, maybe you are in a signal not spot

https://checker.ofcom.org.uk/mobile-coverage

Check indoor 4g and not 4g for the EE signal

As virgin use 3g and 2g for calls the not 4g is important for that.

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mm011
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Re: No mobile signal at home

Thank  you very much for your useful link. It seems the signal is bad in my area. Please tell me what shall I do with it. Thank you.

4g.PNG

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