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SaraSaleh
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No mobile service for 4 weeks!!!

Hi,

I have now been without any service for FOUR WEEKS ! I was finally told it's due to a problem in the migration of your network and will be resolved in 3  - 5 days after your technical team submit a sim unlock form. Then after 5 days I was told actually no will take 10 days ... 10 days was yesterday and still no phone service! I cannot get through to support using another phone. they just cut me off. Please can someone contact me asap. 

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DJ_Shadow1966
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Re: No mobile service for 4 weeks!!!

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: No mobile service for 4 weeks!!!

Hi SaraSaleh

 

Thanks for posting. My apologies for the service issues. I'll PM you now to help further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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