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No mobile network

Camthorpe1
Joining in

I’m with my dad in Germany he manages to have a mobile network on Virgin but on my iPhone I can’t find any network what’s so ever please can I get some help asap !

3 REPLIES 3

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hello Camthorpe1, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with the roaming service whilst in Germany. 

Can you please confirm if roaming was activated at least 24 hours prior to leaving the UK and if you received a text message when you arrived? 

Also, could you please run a manual network search on the handset to see what networks are showing as available. If you require help with this, please let me know the make and model of the handset. 

Thanks, 

 

Nat

I’ve had roaming on before I’ve came to Germany I’ve also searched for other networks and I cannot get any mobile network what’s so ever 

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you for clarifying. 

I would like to take a look at the settings and service from our side so I am going to pop you over a private message to take a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat